AI for Real Estate · Australia
The follow-up happens.The listing gets written.While you're at the appraisal.
An independent agency depends on follow-up, and follow-up is the first thing to slip when the principal is at an appraisal. NOYS automates the enquiry replies, reminders and reports, and keeps a licensed person in charge of what gets said about a property.
Updated
Two businesses under one roof.
Most independent agencies run sales and a rent roll side by side, and each has its own kind of admin. On the sales side, a Saturday of open homes produces a list of names and numbers that someone has to follow up by Monday. Buyers ask the same five questions about the same listing. Vendors want to know how the campaign is going.
On the property management side it is applications, inspection bookings, maintenance requests and routine tenant questions, all arriving by email, portal and phone at once.
In both cases the work repeats and the timing matters. A buyer who hears back on Tuesday has often moved on. That is where automation earns its keep, as long as it handles personal information properly and does not put words in an agent's mouth.
Automations
Five workflows worth automating first.
Open home follow-up
CRM + SMS / emailSends each attendee a same-day message with the property details and a question about their interest, logs the reply in your CRM, and flags warm buyers to the agent. Example: 30 sign-ins from a Saturday open, all contacted before Sunday night.
Listing description first draft
CRM + templatesTurns the agent's appraisal notes and the property facts into a draft description in your agency's style. The agent checks every claim before it goes to the portals.
Rental enquiry replies
Email + portal leadsAnswers routine questions about an advertised rental, such as inspection times and how to apply, and says clearly that it is automated. Anything unusual goes to a property manager.
Application record clean-up
Property managementTracks the date each rental application was unsuccessful and prompts a person to securely destroy the records when the retention period ends.
Weekly vendor report
CRM + docsPulls enquiry numbers, inspection attendance and buyer feedback from the CRM into a one-page update for the agent to review and send each Monday.
Privacy, tenancy and advertising rules that apply.
Real estate is in the privacy regulator's sights. In December 2025 the OAIC announced its first-ever privacy compliance sweep, starting in January 2026, looking at the privacy policies of businesses that collect information in person. Its first example was real estate agents asking for phone numbers at open houses. The OAIC said entities with non-compliant privacy policies may face compliance and infringement notices and penalties of up to $66,000. If an automation collects or uses open home details, your privacy policy needs to describe it.
In Queensland, tenancy law adds its own rules. The Residential Tenancies Authority's personal information guidance says personal information can only be collected if it is relevant to the application or to managing the premises. For tenancies that started on or after 1 May 2025, application records must be securely destroyed after 3 months for unsuccessful applicants and within 7 years after a tenancy ends, with a maximum penalty of 20 penalty units. The RTA says these obligations apply to all property managers regardless of business size. The RTA publishes a standardised rental application form, and its application process factsheet says property managers must offer at least two ways to apply, one of which is not restrictive. Making applicants use a third-party online platform, or charging them to apply, counts as restrictive. Other states have their own tenancy laws, so we check yours during the Sprint.
Listing copy has rules too. The Queensland Government says licensed property agents must not engage in misleading or deceptive conduct when advertising property for sale, and the REIQ points to section 212 of the Property Occupations Act 2014 on false and misleading representations. An AI draft that invents a feature is still the agent's ad.
Finally, the OAIC's guidance on commercially available AI products says public-facing AI tools such as chatbots should be clearly identified as AI to customers. So our enquiry bots say they are automated, and a person approves every listing draft.
What the Sprint looks for in an agency.
The Sprint is a 45-minute interview and a written report. We sit with the principal and whoever runs the rent roll and trace one listing and one vacancy from first enquiry to signed agreement.
We look at how long enquiries wait for a reply, how many times the same details are typed into the CRM, and which reports get built by hand each week. We also check that application data and open home details are stored and deleted the way your state requires, because automating a bad process only speeds up the mistake.
The report ranks each automation and gives it a fixed Build price. If we cannot find five hours a week, the $999 comes back.
Published pricing.
Mini sprint
Free
15 minutes. We look at one workflow and tell you if it is worth automating.
The Sprint
$999
45-minute interview and a written report. Five hours a week found or the $999 comes back.
The Build
From $1,500
One automation, built and live. Fixed price, quoted in your Sprint report.
The Concierge
From $1,200/mo
Two working sessions a month. Month-to-month.
All prices in AUD.
Common questions.
Does the Privacy Act apply to a small real estate agency?
It depends on turnover and what you do. The OAIC says most businesses with annual turnover of $3 million or less are not covered, but state tenancy laws such as Queensland's apply to all property managers regardless of size, according to the RTA.
Can AI write our listing descriptions?
It can write a first draft, but the agent stays responsible for it. Queensland agents must not engage in misleading or deceptive conduct when advertising property, per the Queensland Government, so every draft gets checked before it is published.
Do we have to tell people they are talking to a bot?
Yes, that is what the OAIC recommends. Its AI product guidance says public-facing AI tools such as chatbots should be clearly identified as such to customers.
Will it work with our CRM and property management software?
Usually, yes. We connect through the software's API where there is one, or through email and portal lead notifications where there is not. The Sprint report confirms the approach before you commit.
How much does it cost?
The Sprint is $999 AUD, and if we cannot find five hours a week the $999 comes back. A Build starts at $1,500 AUD, fixed price. The Concierge starts at $1,200 AUD a month. The first 15-minute mini sprint is free.
Sources
- OAIC: Privacy compliance sweep to put privacy policies under the spotlight (9 December 2025)
- Residential Tenancies Authority (Qld): Personal information
- Residential Tenancies Authority (Qld): Rental application (Form 22)
- Residential Tenancies Authority (Qld): Applying for a rental property, property managers and owners
- Queensland Government: Property advertising
- REIQ: Misleading and deceptive conduct in advertising campaigns
- OAIC: Small business and the Privacy Act
- OAIC: Guidance on privacy and the use of commercially available AI products
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Which workflow do we automate first?
Book a free 30-minute call. We identify the automation that saves your agency the most hours per week.