AI for financial advisers.Client reviews booked,fee consents chased.

A small practice might have one or two advisers, a paraplanner and a client services officer looking after a few hundred ongoing clients. For each client the year follows the same pattern: book the review, send the fact-find update, gather statements from platforms and super funds, prepare the meeting file, hold the meeting, write it up, implement, and file everything so it would survive an audit.

The advice in the middle is what clients pay for. Everything around it is coordination, and most of that coordination happens by email.

Automation can send the invitations, chase the forms and draft the write-ups, and the adviser still decides and signs.

ASIC has looked at this directly. In Report 798, Beware the gap, it reviewed how 23 AFS and credit licensees use and plan to use AI. The accompanying media release reports that around 60% of those licensees intended to ramp up their AI use, and nearly half had no policies that considered consumer fairness or bias. ASIC Chair Joe Longo said licensees must consider their existing obligations and duties rather than wait for AI-specific laws, including proper and ongoing due diligence on third-party AI suppliers.

For a small practice, that means knowing which AI tools touch client data, writing down what each one does, and checking suppliers before connecting them. Every NOYS build comes with that documentation, ready to hand to your licensee.

Ongoing fees are the other compliance deadline that runs on admin. ASIC's FAQs on ongoing fee arrangements and consents set out the current rules. The annual fee disclosure statement was removed by the Delivering Better Financial Outcomes changes, but you still need the client's written consent to deduct ongoing fees, renewed each year, and that consent can be sought electronically, for example by email or on a webpage. Automation can track the dates and send the paperwork your practice has approved, and what that paperwork says stays the adviser's call.

Privacy applies as well. The OAIC's guidance on commercially available AI products says privacy obligations apply to personal information put into an AI system, and recommends as best practice not entering personal information into publicly available AI chatbots. Client financial files stay out of public tools.

The Delete List starts with a 45-minute call and ends with a written report. We meet the adviser and the client services officer and walk through one client's year, from review invitation to fee renewal.

We look for chasing that follows a fixed pattern, meeting preparation that means copying numbers between systems, and write-ups that start from a blank page. We also flag anything that sits too close to the advice itself, so it stays with the adviser.

You get a written report naming 3–7 tools, each with its setup time and hours a week returned, plus a fixed price if you want us to set them up. If The Delete List doesn't find you 20 hrs per month, we refund the $999. Anything we build for you is live within 14 days, or we refund you.

• How many fee consents fall due in the next 60 days, and who's watching those dates?
• After a review meeting, how long until the file note is written?
• If you took on 30 new clients this year, which job would break first?
• What does your advice software do that you pay for and nobody uses?
• When a new client services officer starts, where do they learn how you do things?