AI for Healthcare · Australia

Your reception teamhandles the clinic.AI handles the queue.

At 8.30am the phones light up and the front desk has to choose between the patient at the counter and the one on hold. NOYS automates the non-clinical part of that queue: booking questions, reminders, forms and directions. Clinical decisions stay with clinicians.

Updated 14 September 2026

The front desk is the bottleneck.

In a small clinic, reception does far more than bookings. The same two people answer the phone, check patients in, chase referral letters, send forms, take payments and field questions about parking. Much of it is the same question asked many times a day.

Practitioners feel it too. Every form that arrives incomplete and every patient who forgets an appointment costs a slot and some admin time.

Health is also where getting automation wrong can do real harm. Patient information is sensitive, and some jobs that look like admin, such as deciding who needs a recall, are clinical. We build for the admin side only and draw that line in writing before a Build starts.

Automations

Five workflows worth automating first.

Privacy and Ahpra rules that apply.

Size does not exempt a clinic from the Privacy Act. The OAIC says the Act covers any business that is a health service provider, regardless of turnover. Its guidance on commercially available AI products says privacy obligations apply to personal information put into an AI system. As best practice, it recommends organisations do not enter personal information, and particularly sensitive information, into publicly available AI chatbots. Health information is sensitive information.

Ahpra has published Meeting your professional obligations when using Artificial Intelligence in healthcare. It says the practitioner remains responsible for delivering safe and quality care whatever technology is used, and must apply human judgement to any AI output. It asks practitioners to inform patients about their use of AI. For tools that need patients' personal data, such as AI scribes, it says practitioners should get informed consent and ideally record the patient's response in the health record.

Advertising is the other trap. Ahpra's guidance on testimonials defines a testimonial as a recommendation or positive statement about the clinical aspects of a regulated health service used in advertising, and the advertising guidelines prohibit using them to advertise regulated health services. That is why we do not build automated review campaigns that push patient stories onto your website.

In practice our health builds use business accounts with documented data terms, keep clinical content out of automated messages, and are signed off by the practice before they go live.

What the Sprint looks for in a clinic.

The Sprint is a 45-minute interview and a written report. We talk to the practice manager and whoever runs the front desk, and we look at a normal morning: what the phone calls are about, which forms come back incomplete, and where the same details get typed twice.

We sort every task into one of two lists. Admin that can be automated goes on the first. Anything that touches clinical judgement goes on the second, and we leave it alone. In most clinics the first list ends up longer than people expect.

The report ranks what is on the first list and gives each Build a fixed price. If we cannot find five hours a week, the $999 comes back.

Published pricing.

All prices in AUD.

Common questions.

Sources

• Ahpra: Meeting your professional obligations when using Artificial Intelligence in healthcare
• Ahpra: Guidelines for advertising a regulated health service
• Ahpra: Testimonials, understand the requirements
• OAIC: Small business and the Privacy Act
• OAIC: Guidance on privacy and the use of commercially available AI products

Related

Which patient communication workflow do we automate first?

Book a free 30-minute discovery call. We'll identify the automation that reduces the most receptionist hours at your practice.