AI for Law Firms · Australia
Less intake admin.More billable time.Same firm.
In a small firm, solicitors end up doing the admin because there is nobody else to do it. NOYS automates the intake, chasing and status updates around a matter, and leaves the legal work, and the sign-off, with the lawyer.
Updated
Where the hours go in a small firm.
Picture a suburban practice with two principals, a lawyer and a legal secretary. A new enquiry comes in through the website at 9pm. Someone replies the next morning, sends a questionnaire, runs a conflict check, opens the matter and sends the costs disclosure. The same details get typed into email, the practice management system and a Word template. Then a client rings to ask what is happening on their file, and a solicitor stops drafting to answer.
Every one of those steps matters. Most of them do not need a lawyer's judgement. They need the correct details in the correct place on time, which software does well and people find draining.
Our builds give no legal advice. They handle the plumbing around a matter so the lawyer can spend their time on the file.
Automations
Five workflows worth automating first.
Enquiry response and intake
Web form + emailReplies to a new web enquiry within minutes, sends the intake questionnaire, and puts the answers into a new-matter summary for a solicitor to review and run the conflict check. Example: a family law enquiry that arrives on a Sunday night.
Matter status updates
Practice managementSends a plain-English update when a matter hits a milestone you define, such as documents lodged or a settlement date booked. The wording is set and approved by the firm in advance.
Document completeness checks
Email + checklistCompares what a client has sent against the checklist for that matter type and sends reminders for what is missing. Example: a conveyancing file waiting on ID and a signed contract.
First-draft routine correspondence
TemplatesFills your own templates from the matter record for low-risk letters such as engagement confirmations and appointment letters. A lawyer reads and sends every one.
Unbilled time and disbursement reminders
Billing dataLists matters with unbilled time or unrecovered disbursements past a set age and sends the list to the responsible principal each week.
What the regulators expect when lawyers use AI.
In December 2024 the Law Society of New South Wales, the Legal Practice Board of Western Australia and the Victorian Legal Services Board and Commissioner published a joint Statement on the use of artificial intelligence in Australian legal practice. It says lawyers must keep complying with their professional obligations under the Legal Profession Uniform Law and the conduct rules when they use AI. In the same release, the Victorian Commissioner reminds lawyers that the duty to provide accurate legal information is theirs, not the AI program's.
The statement sets out practical expectations that shape how we build. Firms should have clear, risk-based policies saying which AI tools they use, who can use them, for what purposes and with what information. They should supervise how junior and support staff use those tools, and review and verify documents containing AI-generated content before they are settled. The statement suggests limiting AI to lower-risk tasks that are easier to verify, such as drafting a polite email, and keeping it away from higher-risk work like analysing an unfamiliar legal concept. It also asks lawyers to be transparent about their use of AI.
Confidentiality sits underneath all of it. The Law Society of the ACT's AI resource hub lists maintaining client confidentiality under Rule 9 of the conduct rules as the first obligation to keep in mind. The OAIC's guidance on commercially available AI products adds that privacy obligations apply to personal information put into an AI system, and recommends as best practice that organisations do not enter personal or sensitive information into publicly available AI chatbots.
For a NOYS build, that means business accounts with documented data terms, no client files pasted into public chatbots, and a named person approving anything that leaves the firm. We also write down what each automation does, so you can put it straight into your AI policy.
What the Sprint looks for in a law firm.
The Sprint is a 45-minute interview and a written report. For law firms we follow a matter from first enquiry to final bill and mark every point where someone retypes, chases or answers the same question twice.
The time usually sits in three places: the gap between enquiry and first response, the documents a matter is waiting on, and client calls asking for an update. Drafting help comes later and stays at the low-risk end the regulators describe.
The report ranks what to automate, what to leave alone and what each Build would cost at a fixed price. If we cannot find five hours a week, the $999 comes back.
Published pricing.
Mini sprint
Free
15 minutes. We look at one workflow and tell you if it is worth automating.
The Sprint
$999
45-minute interview and a written report. Five hours a week found or the $999 comes back.
The Build
From $1,500
One automation, built and live. Fixed price, quoted in your Sprint report.
The Concierge
From $1,200/mo
Two working sessions a month. Month-to-month.
All prices in AUD.
Common questions.
Are Australian lawyers allowed to use AI?
Yes, provided they keep meeting their professional obligations. The joint regulators' statement from NSW, WA and Victoria expects lawyers to supervise AI use, verify AI-generated content and protect client confidentiality.
Does the automation give legal advice?
No. Every NOYS build for a law firm handles admin around a matter, such as intake, reminders and templated updates. Legal analysis and advice stay with the lawyer.
Can we put client documents into ChatGPT?
Not into a public chatbot. The OAIC recommends organisations do not enter personal or sensitive information into publicly available AI chatbots, and client confidentiality under the conduct rules applies on top of that.
Will it work with our practice management system?
Usually, yes. We connect through the system's API where it has one, or through email and forms where it does not. The Sprint report confirms this before you pay for a Build.
How much does it cost?
The Sprint is $999 AUD, and if we cannot find five hours a week the $999 comes back. A Build starts at $1,500 AUD, fixed price. The Concierge starts at $1,200 AUD a month. The first 15-minute mini sprint is free.
Related
Other industries
By city
Which admin task should we automate first?
Book a free 30-minute discovery call. We'll identify the automation that gives your solicitors the most time back.